Privacy Policy

Information We Collect

Information you provide directly

When you request a quote, fill out a contact or lead form, request a free inspection, or call us, we may collect your name, phone number, email address, property address, and details about your roofing project. When you submit a form, we also record whether you agreed to our Privacy Policy and Terms of Use, whether you opted in to receive calls and text messages, and the date and time of that consent.

Information collected automatically

When you visit our Site, we and our service and advertising partners automatically collect certain information through cookies, pixels, and similar technologies. This may include your IP address, device and browser type, operating system, referring pages, pages visited, the time spent on pages, and how you interacted with our Site and our advertisements.

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests, questions, and free inspection requests
• Schedule inspections, estimates, and roofing work
• Provide customer service and communicate with you about your project
• Send marketing and promotional messages (where you have opted in)
• Measure and improve the performance of our website and advertising
• Comply with our legal obligations and protect our rights

How We Share Information

We do not sell your personal information for money. We share information only with service providers acting on our behalf to operate our business, including:

• Our marketing agency, which helps us plan and measure advertising
• Our customer relationship management (CRM) platform, where we store lead and customer records
• Our call and SMS provider, which helps us place calls and send text messages you have opted in to receive
• Our website hosting provider
• Analytics and advertising platforms, including Google (Google Analytics, Google Ads) and Meta (Facebook/Instagram Pixel)

These providers process information on our behalf under agreements that limit how they may use it. We may also disclose information when required by law or to protect our rights or safety.

Cookies and Tracking Technologies

We use cookies, Google Analytics, and advertising pixels (including the Meta Pixel and Google Ads) to understand how visitors use our Site and to show relevant ads to people who have visited. Cookies are small files stored on your device.

You can decline these technologies in two ways:

• Use the cookie banner that appears on your first visit — click Decline to prevent analytics and advertising scripts from loading. You can reopen the banner anytime from the Cookie Settings link in our footer.
• Adjust your browser settings to block or delete cookies. Some Site features may not function properly without them.

Do Not Track signals. Some browsers transmit a “Do Not Track” signal. Because there is no universal standard for how to interpret such signals, we do not currently alter our practices in response to them. However, you can exercise equivalent control by clicking Decline in our cookie banner or by adjusting your browser settings as described above.

SMS Text Message Terms

By providing your phone number and checking the opt-in box on our forms, you consent to receive calls and text messages from High Quality Pro Roofing Inc. about your inquiry, including by automated technology. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

• Reply STOP to opt out of text messages at any time.
• Reply HELP for help.

Your California Privacy Rights

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to request:

• Access — the specific pieces and categories of personal information we have collected about you
• Correction — that we correct inaccurate personal information
• Deletion — that we delete the personal information we have collected about you
• Opt out — of the “sale” or “sharing” of your personal information for cross-context behavioral advertising

To exercise any of these rights, contact us using the information at the bottom of this policy. We will not discriminate against you for exercising your rights. We will verify your identity before responding to a request.

Data Retention and Security

We keep lead and customer information for as long as needed to serve you and for reasonable business record-keeping, after which it is deleted or anonymized. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

Children's Privacy

Our Site and services are not directed to anyone under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the revised policy on this page and update the “Effective date” at the top. We encourage you to review this page periodically.